LUMENCROSS · CUSTOMER CARE

We're here for you.

Have a question about an order, a meaningful gift, or simply want to say hello? We're here to listen and help, with the same care we put into every package.

Real people, real replies Usually within one business day
Lumencross customer care and faith community
EVERY ORDER, HANDLED WITH HEART
Human supportOur team aims to reply within one business day.
Tracked shippingYou'll receive tracking by email when your order ships.
30-day returnsEligible unused items may be returned within 30 days.
GOOD TO KNOW

A little help before you reach out.

Here are the answers we find ourselves sharing most often.

01

Checking on an order?

Most U.S. deliveries arrive in about 3–5 business days. We'll email your tracking link as soon as your order ships.

Shipping and tracking details
02

Need a return or exchange?

We accept eligible unused items in their original packaging within 30 days of delivery. Customers cover return shipping.

Read our return policy
03

Sending something meaningful?

Orders come gift-ready. Add a message at checkout if you'd like a complimentary handwritten note or to leave out pricing.

Browse meaningful gifts
04

Something not quite right?

For missing, incorrect, or damaged items, share your order number and tell us what happened. We may ask for a photo by email.

Tell us how we can help

We're a family-run, faith-centered brand. Behind every reply is a person who cares about making things right.

LET'S TALK

Send us a message.

Use the form below and we'll get back to you as soon as we can, usually within one business day.

Your details are used to respond to your inquiry. See our privacy policy.

A LITTLE MORE CLARITY

Frequently asked questions

A few things worth knowing before you send your note.

Where do I find my tracking number?
We'll send you a tracking link by email after your order ships. If you don't see it, check your spam folder and then get in touch with us.
How long does shipping take?
Most U.S. deliveries arrive in approximately 3–5 business days. International orders typically take 7–15 business days. Delivery may vary by destination or carrier. View shipping information.
Can I cancel or change my order?
Contact us as soon as you can. If your order has not shipped, we'll do our best to help with changes or cancellation.
What if something arrives damaged or incorrect?
Send us your order number and a description of the issue. We'll guide you through the next steps and may request photos by email. We offer replacement or refund options for eligible problems.
What is the return policy?
Eligible unused items in their original packaging can be returned within 30 days of delivery. Return shipping is the customer's responsibility. Read the full policy.
Can my order be sent as a gift?
Absolutely. Our packaging is gift-ready. Add a note at checkout to request a complimentary handwritten message, or let us know if the recipient shouldn't see pricing.
STAY IN THE LIGHT

More than a shop.
A community of believers.

Follow along for faith-centered stories, new designs, and everyday encouragement.

CONNECT WITH LUMENCROSS

Instagram TikTok Pinterest X
info@lumencross.com