Free shipping
Complimentary shipping on domestic U.S. orders.
LUMENCROSS · CUSTOMER CARE
Every order,
Every order,
handled with care.
Everything you need to know about shipping, delivery, tracking, and the little details that make your order special.
Care in every detail.
FAITH · KINDNESS · PURPOSE
AT A GLANCE
Shipping, made simple.
A quick look at the most important details before or after placing your order.
3–5 business days
Typical arrival time. Most products ship from Florida, USA.
Gift-ready
Beautiful packaging and an optional handwritten note.
YOUR DELIVERY OPTIONS
Wherever you are,
Wherever you are,
we're grateful you're here.
These are our published shipping terms. Actual delivery timing can vary by destination and carrier.
01
United States
- Shipping cost
- FREE
- Estimated arrival
- 3–5 business days
- Ships from
- Mostly Florida, USA
- Tracking
- Sent by email
02
International
- Orders $70 and over
- FREE
- Orders under $70
- $15 flat rate
- Estimated arrival
- 7–15 business days
- Import duties & taxes
- Paid by recipient
- Tracking
- Sent by email
FROM OUR HANDS TO YOURS
What happens after checkout?
01
We prepare your order
Your items are carefully prepared and packaged for their journey.
02
We send your tracking
Once your package ships, we'll email a tracking link.
03
Your order arrives
Follow its journey with the carrier. Delivery times are estimates.
A GIFT THAT FEELS PERSONAL
Thoughtful from
Thoughtful from
the very beginning.
Our orders arrive gift-ready, with packaging that suits the item. Want to make it personal? Leave a message at checkout and we'll include a complimentary handwritten note.
Sending directly to someone you love? You can also request that pricing be left out of the package.
Made to be given
with love. THE LUMENCROSS EXPERIENCE
with love. THE LUMENCROSS EXPERIENCE
NEED TO KNOW MORE?Good questions.
Good questions.
Clear answers.
Where do I find my tracking number?
We'll email you a tracking link once your order ships. If the email is missing, check your spam or promotions folder, then contact us.
Does my order ship from Florida?
Most of our products ship from Florida, USA. Some items may have different fulfillment arrangements, so tracking details are the best way to follow your individual order.
Will I have to pay customs or import taxes?
For international deliveries, import duties and local taxes are the recipient's responsibility and can vary by destination.
What if my package arrives damaged or incomplete?
Contact us with your order number and a description of the issue; clear photos are helpful. We'll work with you on a replacement or refund.
HERE FOR YOU
Contact Lumencross
Need a helping hand?
Our Lumencross team is just a message away. Real people, thoughtful replies.