LUMENCROSS · CUSTOMER CARE

Every order,
handled with care.

Everything you need to know about shipping, delivery, tracking, and the little details that make your order special.

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Care in every detail. FAITH · KINDNESS · PURPOSE
AT A GLANCE

Shipping, made simple.

A quick look at the most important details before or after placing your order.

U.S. ORDERS

Free shipping

Complimentary shipping on domestic U.S. orders.

U.S. DELIVERY

3–5 business days

Typical arrival time. Most products ship from Florida, USA.

THE PERSONAL TOUCH

Gift-ready

Beautiful packaging and an optional handwritten note.

YOUR DELIVERY OPTIONS

Wherever you are,
we're grateful you're here.

These are our published shipping terms. Actual delivery timing can vary by destination and carrier.

01

United States

Shipping cost
FREE
Estimated arrival
3–5 business days
Ships from
Mostly Florida, USA
Tracking
Sent by email
02

International

Orders $70 and over
FREE
Orders under $70
$15 flat rate
Estimated arrival
7–15 business days
Import duties & taxes
Paid by recipient
Tracking
Sent by email
FROM OUR HANDS TO YOURS

What happens after checkout?

01

We prepare your order

Your items are carefully prepared and packaged for their journey.

02

We send your tracking

Once your package ships, we'll email a tracking link.

03

Your order arrives

Follow its journey with the carrier. Delivery times are estimates.

A GIFT THAT FEELS PERSONAL

Thoughtful from
the very beginning.

Our orders arrive gift-ready, with packaging that suits the item. Want to make it personal? Leave a message at checkout and we'll include a complimentary handwritten note.

Sending directly to someone you love? You can also request that pricing be left out of the package.

Made to be given
with love. THE LUMENCROSS EXPERIENCE
NEED TO KNOW MORE?

Good questions.
Clear answers.

Where do I find my tracking number?

We'll email you a tracking link once your order ships. If the email is missing, check your spam or promotions folder, then contact us.

Does my order ship from Florida?

Most of our products ship from Florida, USA. Some items may have different fulfillment arrangements, so tracking details are the best way to follow your individual order.

Will I have to pay customs or import taxes?

For international deliveries, import duties and local taxes are the recipient's responsibility and can vary by destination.

What if my package arrives damaged or incomplete?

Contact us with your order number and a description of the issue; clear photos are helpful. We'll work with you on a replacement or refund.

HERE FOR YOU

Need a helping hand?

Our Lumencross team is just a message away. Real people, thoughtful replies.

Contact Lumencross

Shipping policy

At Lumencross we offer FREE SHIPPING to all Domestic (USA) Orders. 

Most Products ship from Florida, USA and typically arrive within 3–5 business days. 

Every order is gift-ready, packaged in beautiful boxes or pouches depending on the item.
 We also offer a complimentary handwritten note on a premium card—just let us know what you’d like it to say at checkout.

If your order is going directly to the gift recipient, we’re happy to exclude pricing—just leave us a note and we’ll take care of the rest.

U.S. Orders

  • Free shipping on all orders
  • Arrives in 3-5 Business Days
  • Tracking number sent via email once shipped

International Orders

  • Free International Shipping on orders over $70
  • Flat fee of $15 for orders under $70
  • Arrives in 7-15 business days
  • Customers are responsible for any import duties or local taxes
  • Tracking provided via email

 

Order Tracking

Once your order is shipped, you’ll receive a tracking link via email so you can follow it every step of the way.

Return & Issue Resolution

We want you to love what you ordered. But if for any reason you’re not completely satisfied, we’re here to make it right—with grace, integrity, and real support.

30-Day Return Policy

You may return your item within 30 days of delivery for a full refund, exchange, or store credit—no questions asked.

To be eligible for return:

  • Items must be unused and in original packaging

  • Items must be undamaged and in giftable condition

  • Customer is responsible for return shipping

Once we receive and inspect your return, your refund or exchange will be processed within 2–3 business days.


For refunds, funds will appear back in your account within 5–7 business days, depending on your bank or payment provider.

Missing, Damaged, or Incomplete Orders

If your item arrives broken, missing, or incorrect:

  • Please contact us with clear photo evidence

  • Most issues are resolved within 1 business day

  • You may choose a full refund or a free replacement—whichever you prefer

We never outsource our support. Every email is answered by a real member of our Lumencross team who genuinely cares about your experience.