Privacy policy

Privacy Policy
Last updated: September 4, 2025

Lumencross operates this website and online store. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, place an order, or communicate with us. By using our website, you agree to the practices described below.

Information We Collect

We may collect the following types of information when you use our site:

  • Contact information (name, email, phone number, billing and shipping address)

  • Order and payment information (transaction details, form of payment, payment confirmation)

  • Account information (if you create one, such as login details and preferences)

  • Device and usage information (such as IP address, browser type, and how you interact with our site)

  • Communications (information you provide if you contact us for support or inquiries)

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your orders, returns, or support requests

  • Provide and improve our website and shopping experience

  • Detect and prevent fraud or misuse of our services

  • Comply with legal requirements

If you choose to receive marketing updates, we may send you promotional emails. You can unsubscribe at any time using the link in those emails.

Sharing of Information

We may share your information with:

  • Service providers who help us operate our store (such as payment processors, shipping carriers, and IT support)

  • Shopify, which powers our store platform and processes some of your information on our behalf. To learn more, visit Shopify’s Privacy Policy

  • Legal authorities if required by law or to protect our rights and users’ safety

We do not sell your personal information.

Data Retention and Security

We keep your information only as long as necessary to provide our services and comply with legal obligations. While no system is completely secure, we use reasonable safeguards to protect your data.

Your Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct or delete your information

  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised policy on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Lumencross
📧 Email: info@lumencross.com